OUR PRIVACY POLICY EXPLAINS

– What information we collect and why we collect it.

– How we use that information.

– Your choices.

– How you can access and update your information.

– Security precautions.

PRIVACY POLICY

At Zoar’s Ark, we’re committed to protecting and respecting your privacy.
In line with the Data Protection Directive and General Data Protection Regulation (GDPR) this Policy explains when and why we collect personal information about people who visit our website, what we collect and what we do with it.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to sales@zoarsark.co.uk or by writing to Data Protection Officer, Zoar Agricultural Stores. Bridge Street, Neath,West Glamorgan. SA11 1RP. Alternatively, you can telephone 01639 642 180.

WHO ARE WE?

www.zoarsark.co.uk is a website operated by W.J.Jones (Zoar Agricultural Stores) Limited. We are registered in England & Wales under company number 00663124. Our registered office is at Zoar Agricultural Stores, Bridge Street Neath, West Glamorgan, SA11 1RU.

HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you use our website, for example, when you contact us about products and services, make a purchase, register with the website or if you subscribe to our newsletters.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your name, address, email address, IP address, telephone number, and information regarding what pages are accessed and when. If you make an online purchase from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

HOW IS YOUR INFORMATION USED

We may use your information to:

– process orders that you have submitted;

– contact you if there is an issue with your order or delivery that we need to discuss with you;

– to carry out our obligations arising from any contracts entered into by you and us;

– dealing with entries into a competition;

– seek your views or comments on the services we provide;

– notify you of changes to our services;

– send you communications which you have requested and that may be of interest to you. These may include information about customer surveys and questionnaires, competitions and promotions of goods and services;

– process a job application;

– manage and improve the website;

– personalise services to you;

– administer and operate your account;

– understand your shopping behaviour to develop and improve our products, services and website

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

WHO HAS ACCESS TO YOUR INFORMATION?

We may share your personal information across the business so we can provide you with relevant products and services.

We may use and share anonymised information outside our business. However, we would like to reassure you that this never includes your personal information.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process deliveries and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the Zoar Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We may work closely with various third party product providers to bring you a range of quality and reliable products and services. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure online checkout pages, your transaction is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

YOUR RIGHTS

Under applicable data protection legislation, you have rights as an individual which you can exercise in relation to the information we hold about you.

The rights you have in relation to the Personal Information we hold regarding you are:

– the right to rectify any inaccuracies in the information we hold;
– the right to erasure of information in specific circumstances;
– the right to request transfer of your information to another controller; and
– the right to object to or restrict processing in specified circumstances.

If you wish to access your Personal Information you may make a formal subject access request by contacting us. We will need to confirm your identity prior to providing any information about the data we hold. If you are unable to provide sufficient information to prove who you are, we reserve the right to refuse your request for access to Personal Information.

Alternatively, if you have registered with the website and created an account you can manage your details and even delete your account through the My Account section of this website. If you delete your account, all personally identifiable information will be removed from the system.

If you have provided us with consent to process your information, you always reserve the right to withdraw this consent. We are committed to ensuring that your wishes are respected and upon notification that you wish to withdraw your consent, we will cease processing the information in question.

You can withdraw your consent or access any information we hold on your behalf by contacting us. We will process your request within one month.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 256 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

PROFILING

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

USE OF COOKIES

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

LINKS TO OTHER WEBSITES

18 OR UNDER

TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE