The Pet Store Big Ear Buddies

Delivery & Collection

Delivery

We have kept our delivery pricing simple:

Orders under £200 – £4.95 delivery
Orders £200+ - FREE delivery

Local Delivery

Customers within our local delivery area benefit from our own Zoars delivery service, offering same day or next day delivery wherever possible using our own fleet of vans.

Local delivery is available to:

• SA1 – SA18
• CF33 – CF35
• CF42 – CF48
• LD3

The standard delivery charges still apply:

Orders under £200 – £4.95
Orders £200+ – FREE

Heavy and bulky item surcharges do not apply to local deliveries, regardless of the value of your order.

Some products on our website are available for Local Delivery Only due to their size, weight or courier restrictions. These products will be clearly marked Local Delivery Only on the website and can only be delivered to addresses within our local delivery area.

Local customers can also choose our nationwide delivery service where available, although heavy and bulky item charges will then apply.

National Delivery

For deliveries outside our local delivery area, we use Royal Mail for smaller parcels and DPD for larger orders.

Orders under £200 – £4.95
Orders £200+ – FREE

Free national delivery excludes any additional charges applicable to products marked as Heavy / Bulky.

Heavy / Bulky Items

Some products are too large or heavy to be sent using our standard courier service. These products are clearly marked Heavy / Bulky on the website.

For national delivery, an additional £9 delivery charge per Heavy / Bulky item applies.

This surcharge applies even when the overall order qualifies for free delivery.

There is no Heavy / Bulky surcharge for local deliveries made using our own Zoars delivery fleet.

Collection

Order before 4pm (2pm on Sundays) for same day collection at our Neath store. Allow an hour before collecting and bring proof of purchase (confirmation email). Available 7 days a week (minus seasonal and bank holidays).