Delivery & Collection Information
At Zoar’s Ark we have several options for you to receive your order. We offer both a FREE Click & Collect service and various delivery services. Your delivery charge will be displayed to you when processing your order and payment. The options are;
FREE Click & Collect Service
This enables you to shop in a way that suits you. Collect your order from our collection site next day for FREE. For full details go to our “Click & Collect” Page.
Same day despatch
We aim to despatch the same day if you place your order before midday on a working day. Other orders are despatched on the next working day.
Working Day is defined as Monday to Friday and does not include bank holidays. Orders must be received by 12pm to receive Express – Next day delivery.
Delivery to UK, Isle of Man & Channel Islands.
We offer several delivery services and the delivery charge will be displayed to you when processing your order and payment.
|FREE||2-5 working days||Spend more than £75||Unavailable for Special UK Areas* & larger items (e.g. Saddles).|
|Standard||2-5 working days||£4.95 – £9.95||For Special UK Areas* this service is priced at £9.95|
|Priority||1-2 working days||£5.95||Unavailable for Special UK Areas*, UK Extended Areas# & larger items (e.g. Saddles).|
|Express||Next Working Day Guaranteed||£8.95||Only valid when order is placed before 12pm. Unavailable for Special UK Areas*,UK Extended Areas# & larger items (e.g. Saddles).|
|Saturday||Saturday||£13.95||Only valid when order is placed before 12pm on a Friday (unless the Friday is a public holiday). Unavailable for Special UK Areas*, UK Extended Areas# & larger items (e.g. Saddles).|
|Standard Delivery for Saddles & similar size/weight items||2-5 working days||£20.00||Larger size/weight items such as Saddles. Free Delivery over £75, Priority, Express & Saturday Services are unavailable for these items. Unavailable for Special UK Areas*, UK Extended Areas#|
*Special UK Areas are Channel Islands, Northern Ireland, Scottish Highlands, Islands & Isle of Man. Available options will be shown during checkout. There are surcharges on deliveries to these areas imposed by our couriers. Special UK Areas are defined as the following postcode areas: AB36-38, AB55-56, BT, FK17-21, GY, HS, IM, IV1-56, IV63, JE, KA27-28, KW0-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, TR21-25, ZE
#Extended UK Areas are those where our couriers cannot offer enhanced services such as Express delivery. Available options will be shown during checkout. The delivery charges to these areas are the same as a standard UK area. Extended UK Areas are defined as the following postcode areas: AB31-35, AB41-54, G83, PA50-59, PH15-18, PH27-29, PH45-48, PH51-99
We use Royal Mail and Parcelforce to ensure safe and efficient delivery of all our internet orders. The table above details the services that we offer.
We do not offer a delivery service to addresses outside the UK.
When we despatch
Orders placed before 12pm on a working day will be despatched the same day, including Saturdays. Orders are not dispatched on Sundays or English public holidays.
Although Royal Mail and DPD are our preferred carriers, we may occasionally despatch your order using an alternative carrier with an estimated delivery time equivalent to or better than the service selected when the order is placed.
We require a signature
To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order. We will not be held responsible for the cost of re-delivery if you are unable to sign. Please contact us with an alternative delivery address immediately after you purchase the item if necessary.
It is the buyer’s responsibility to provide us with the correct address at the time of purchase as we process our orders promptly and changes cannot be made once the item has been processed.
If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.
If we anticipate a delay
If for any reason there is an extended or unforeseen delay with your order, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.
Problem with the delivery
Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.
When your item is despatched, you will receive an email notification. If the service on which we’ve sent your parcel is tracked then the email will contain a reference number which can be used on the courier’s website:
Royal Mail: Enter your 13 character reference number, ending with “GB” on the Royal Mail tracking page. If the item was delivered, the time and the signatory will be given to aid you in finding your parcel. If the item was not successfully delivered, the time of the attempt will be given and the current status of the parcel. We recommend arranging a redelivery on the Royal Mail website.
Parcelforce: Enter your reference number (usually 9 – 14 characters) on the Parcelforce Track & Trace page
Orders delivered to countries outside of the EU (including the Channel Islands) will have VAT deducted during checkout, after the delivery address has been entered. For Channel Islands, please ensure you choose Jersey or Guernsey and not United Kingdom in the country field.